Careers with PBC Insurance
Interested in joining our team? We are currently hiring team-oriented talent in the Eugene area for the following position:
Group Insurance Customer Service Agent
This is a full-time position. The ideal candidate is self-motivated, service-oriented, and thrives in a collaborative environment.
Primary Role: Supporting agents in the sales and service of group insurance products to businesses; provides knowledgeable, friendly and professional service to existing clients and handles administrative and detail-oriented work for producers/agents.Education: Minimum of a high school diploma; Bachelor's degree or higher with an emphasis on communications/business preferred but not required; should hold a current Oregon Life & Health license or be able to obtain one within 60 days of employment.
Experience: The preferred candidate has:
- 2 years experience in the insurance industry
- written and verbal communication with clients and vendors
- experience with service provider relations
General Duties:
- General support of agents and administrative tasks
- Maintain positive and supportive relationships with clients
- Serve as the first point of contact for client questions
- Present information in one-on-one and small group situations to clients
- Data entry, report generation and management of internal databases
- Process and maintain workflow of new and renewal accounts
- Work closely with other account managers and CSA's to achieve consistency in processes
- Communicate with carriers regularly to support agents and clients
- Maintain current data records for groups: census data, contact information, etc.
- Collaborate with team to improve current internal policies and procedures
- Perform additional assigned duties as necessary
Pay & Benefits:
- $22.00 - $25.00 per hour
- 401(k) retirement plan with profit-sharing
- Health insurance with Health Savings Account (HSA) option
- Flexible spending account (FSA)
- Dental insurance
- Vision insurance
- Life insurance
- Employee assistance program
- Flexible schedule
- Paid training
- Paid time off